Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between NS FLOW (“NS FLOW”, “we”, “us”) and the business that registers an account or uses our services (“you”, the “Merchant”). By creating an account, signing an order form, or using any part of the platform, you accept these Terms on behalf of your business and confirm you have authority to do so.

NS FLOW is a business-to-business service. It is not offered to consumers, and you may not use it for personal, family, or household purposes. Your subscription plan, order form, or onboarding confirmation (your “Plan”) sets your fees, service scope, and any plan-specific commitments; if a Plan conflicts with these Terms, the Plan controls for that conflict.

“Services” means the NS FLOW platform and the modules made available under your Plan, which may include:

• Dispute Guard - dispute alerts and done-for-you outreach to your end customers to resolve, withdraw, or postpone payment disputes, including goodwill gestures such as gifts and written apologies sent on your behalf.
• Auto-Claim - automated preparation and submission of dispute responses (representments) using order, fulfillment, and communication records connected to your account.
• Tracking Sync - purchasing and managing carrier shipping labels and tracking numbers for your shipments and syncing tracking status back to your orders and storefront.
• CRM & Unified Inbox - a shared inbox connecting messaging channels you link (such as WhatsApp, Messenger, Instagram, email) with order and shipment context.
• NS FLOW Checkout - hosted checkout pages that collect orders and pass payment to a payment gateway account that you own and connect.
• Agency Ad Accounts - access to agency-tier advertising accounts and prepaid ad balances on supported ad platforms, managed under your direction.
• APIs & Connectors - programmatic access, storefront connectors, and MCP/API keys for your account.

We may improve, add, or retire features over time. If a change materially reduces a module you are paying for, we will tell you and you may cancel that module under the Billing & Refunds policy.

You must provide accurate business information when registering and keep it current. You are responsible for everything done under your account and API keys, and for keeping credentials confidential. Tell us immediately at support@nsflow.to if you suspect unauthorized access. We may refuse, suspend, or close accounts that present fraud, legal, or card-network risk.

You agree to pay the fees in your Plan: subscription fees, usage-based fees (for example per-dispute outreach, per-order alerts, shipping labels), percentage-of-spend fees for agency ad accounts, and any prepaid balances you top up. Billing mechanics, refunds, and cancellation are governed by the Billing & Refunds policy, which is part of these Terms. We may suspend Services for unpaid, undisputed amounts after notice.

As a condition of using the Services, you agree that:

• you sell genuine goods and services, fulfill the orders you charge for, and honor your published refund and cancellation policies;
• all data you provide or connect - orders, fulfillment records, customer details, correspondence - is accurate and belongs to your business;
• you comply with all laws and rules that apply to your store, including card-network rules, your payment processor’s terms, consumer-protection and subscription-billing laws (including clear disclosure of recurring charges and easy cancellation), and advertising rules;
• you have obtained any consents needed for us to contact your customers on your behalf through the channels you enable; and
• you follow the Acceptable Use Policy, which is part of these Terms.

Dispute outreach and representment only work - and are only lawful - when they are truthful. Every document, tracking number, delivery record, and statement submitted through the Services must accurately reflect a real order, a real shipment, and real communications. Shipping labels and tracking numbers obtained through Tracking Sync are genuine carrier records and may be used only for genuine shipments of the goods actually ordered.

You are solely responsible for fulfilling your orders. NS FLOW purchases real labels and syncs the carriers’ own tracking data; it does not pack, ship, or hand packages to a carrier on your behalf, and it does not independently confirm that you have tendered any given package. You are responsible for ensuring that every order you charge for is actually shipped, that every tracking number corresponds to a real package containing the goods ordered, and that all fulfillment data you provide or generate is accurate.

You must not use the Services to generate tracking numbers for orders you do not ship, ship empty or token packages to simulate fulfillment, fabricate fulfillment or delivery evidence, or otherwise misrepresent a transaction to a customer, bank, payment processor, or card network. We may refuse to submit, and may withdraw, any evidence we reasonably believe is inaccurate. Violations of this section are grounds for immediate termination and may be reported under our Fraud, Suspension & Termination policy.

You appoint us as your authorized agent to contact your end customers, negotiate the resolution of disputes, send goodwill gestures, respond to inquiries through connected channels, and submit dispute responses to processors and marketplaces - in each case on your behalf and at your direction. You remain the merchant of record for your sales and remain responsible to your customers. We may decline any instruction that we reasonably believe is unlawful or violates these Terms.

The Services interoperate with third parties you choose to connect: payment gateways, shipping carriers, storefront platforms, messaging platforms (such as Meta’s WhatsApp, Messenger, and Instagram), and advertising platforms. Your use of each is governed by that third party’s own terms, and you authorize us to exchange your data with them as needed to operate the Services. We are not a bank, payment processor, money transmitter, carrier, or law firm; nothing in the Services is legal, tax, or financial advice.

Carriers control the actual movement, delivery, and scanning of your shipments. We are not responsible for carrier delays, misdeliveries, lost or damaged packages, or the accuracy or timeliness of the tracking data carriers report - you choose your carriers and own the delivery outcome. Likewise, we are not responsible for third-party acts, outages, or policy decisions, including a processor’s, a platform’s, or an ad network’s decision to hold funds, impose fines or reserves, restrict, or close your account.

We will provide the Services with commercially reasonable skill and care. Statistics on our site (such as historical win rates) describe past performance, not a promise. Any dispute-ratio or “healthy-store” commitment applies only as expressly written in your Plan, and your exclusive remedy for missing such a commitment is the credit or remedy stated in the Plan. We do not guarantee the outcome of any individual dispute, negotiation, or processor decision.

Our Privacy Policy explains how we handle personal data. For personal data of your end customers, you are the controller and we act as your processor: we process it only to provide the Services and on your documented instructions, apply appropriate technical and organizational security, and require the same of our subprocessors. You are responsible for having a lawful basis to share customer data with us and for your own privacy notices.

We own the platform, software, templates, and everything we build - including improvements derived from operating the Services. You own your store, brand, and data. You grant us a non-exclusive license to host and process your content and data solely to provide the Services, and you grant us the right to use anonymized, aggregated data to improve them. Feedback you give us may be used without restriction.

Each party will protect the other’s non-public information with at least reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and contractors under equivalent obligations, or where required by law with notice when permitted.

API and MCP keys are for your account only. Do not share keys, circumvent rate limits, probe or disrupt the platform, or access another merchant’s data. We may throttle or revoke access that threatens platform stability or security.

Either party may terminate with notice as set by the Plan (or, with no fixed term, at the end of the current billing cycle). We may suspend or terminate immediately if you materially breach these Terms - including Sections 05, 06, or the Acceptable Use Policy - or if your use creates legal, fraud, or card-network exposure for us. On termination we will stop work in progress, your access ends, and you may export your data for 30 days, after which we may delete it except as law requires retention. Sections 06 and 10-19 survive termination.

Except as expressly stated in these Terms, the Services are provided “as is” and “as available.” We disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that any dispute, negotiation, message, or shipment will reach a particular outcome. Win rates and other figures on our site describe past performance and are not a promise of results.

Nothing we provide is legal, tax, financial, accounting, or regulatory-compliance advice, and you should not rely on it as such - consult your own qualified advisors. You remain solely responsible for your own compliance with all laws and rules that apply to your business, including card-network rules, your payment processor’s and platforms’ terms, consumer-protection and subscription-billing law, advertising rules, and tax obligations. Our tools support your operations; they do not assume, transfer, or discharge your legal responsibilities, and using them is not a defense to a violation of those rules.

To the fullest extent permitted by law: neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data; and our total aggregate liability arising out of or relating to the Services is capped at the fees you paid us in the twelve (12) months before the event giving rise to the claim.

Without limiting the above, we are not liable for: chargebacks, fines, reserves, fees, or penalties assessed against you by a processor, bank, card network, marketplace, or ad platform; the decision of any such party to hold funds or restrict or close your account; carrier delivery outcomes; the outcome of any individual dispute or representment; or any loss arising from your own breach of Sections 05 or 06 or the Acceptable Use Policy. These limits do not apply to your payment obligations, your indemnification obligations, or either party’s fraud, gross negligence, or willful misconduct, and some jurisdictions do not allow certain of these exclusions, in which case they apply only as far as the law permits.

You will defend and indemnify NS FLOW, and its personnel, against third-party claims, fines, penalties, and losses arising from: your products and store; your fulfillment failures or inaccurate fulfillment, tracking, or dispute evidence; your breach of Sections 05 or 06 or the Acceptable Use Policy; any regulatory, card-network, processor, or platform action taken against you; your violation of law or third-party rights; or content and instructions you provide - except to the extent caused by our own breach of these Terms.

These Terms are governed by the laws of the State of Delaware, USA, excluding its conflict-of-laws rules. Any dispute that we cannot resolve informally within 30 days of written notice will be finally settled by confidential binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Wilmington, Delaware, in English, before a single arbitrator. Both parties waive jury trial and class or collective proceedings; disputes are individual only. Either party may seek injunctive relief in court for IP or confidentiality breaches, and either party may use small-claims court for qualifying claims.

We may update these Terms by posting a revised version and updating the effective date; material changes will be notified to your account email at least 14 days before they take effect, and continued use after that is acceptance. Neither party is liable for delay caused by events beyond its reasonable control. You may not assign these Terms without our consent, except to a successor in a merger or sale; we may assign to an affiliate or successor. Notices to us go to legal@nsflow.to; notices to you go to your account email. If any provision is unenforceable, the rest remains in effect. These Terms, your Plan, and the policies they reference are the entire agreement between us.