STAY
OPEN
We stop the chargebacks that freeze your store. Done-for-you dispute defense, customer retention & real carrier tracking - so your payouts never stop.
[ DONE-FOR-YOU // 2026 ]
FOR SUBSCRIPTION & CONTINUITY E-COMMERCE
DISPUTE RATIO // LIVE
Keep it under the line.
Your processor scores your chargeback ratio every single day. Cross the threshold and payouts freeze and the store goes dark. Our whole job is to hold that number down.
[ DONE-FOR-YOU DISPUTE DEFENSE ]
We absorb the disputes,
you keep the store
Built for subscription and continuity sellers, where recurring charges mean recurring disputes. We reach your customers directly, re-issue proof of shipment on every charge, win the ones that stick, and keep your merchant account inside the limits that keep it open.
Plugs into the tools your store already runs on.
Payments, ad platforms, email and messaging - NS FLOW connects to what you already use. No rip-and-replace.
Three steps. Four systems.
Your store stays open.
This is the desk running: a dispute gets caught, the customer gets brought back, the proof gets stacked, and the case gets won. Watch each system do its job.
We watch every order
The moment a charge or shipment looks risky, we're alerted - before the bank ever hears about it.
We keep the customer happy
Your dedicated pod reaches out across every channel to make it right, so the customer cancels or postpones the dispute - and you get time to ship.
We win the rest
If a dispute still lands, we auto-file the representment with real tracking and proof of delivery - winning 70%+.
14:32:08 · chargeback filed · order #1982 · $59.00 · "item not received"
▮
See every dispute before the bank does.
One live command desk across your stores. This is the NS FLOW cockpit running: orders landing, tracking filling in, risk scored, and outreach going out in real time.
Live exposure, shipments, win rate and open cases - your whole risk picture on one screen.
Exposure at risk
$38,429
SHIPMENTS · 24H
210
8 labels cut
WIN RATE
72.0%
9 resolved
Open cases
5
Auto-fulfill on
Destinations · 24H
Dispute risk
Elevated · 3 flagged · desk on it
last in: #1040 · $129.00 · US
Every order flows in and gets a risk score, so the desk acts before a chargeback is ever filed.
Outreach · Going out
sorry for the wait, we moved you to priority
your order shipped today, tracking is inside
Elevated · 2 flagged · 2 outreach sent
[ THE PLAYBOOK ]
How a dispute gets stopped
- 01Onboarding CallWe start on a call to learn your offer, customers, and risk, then customize a plan around your business.
- 02Instant AlertBuilt-in dispute alerts flag every chargeback the moment it is filed - while there is still time to act.
- 03Gift + Handwritten LetterA physical gift and a handwritten apology for the delayed or undelivered package - a human gesture that de-escalates.
- 04Negotiate & PostponeProprietary outreach negotiates directly with the customer to cancel the dispute - or reliably postpone it - so the store keeps running longer.
- 05Auto-Claim the RestIf it still sticks, we auto-file the representment with every document, tracking number, and proof of delivery - winning 70%+ of what remains.
[ RETENTION TOOLKIT ]
Make the customer happy.
The dispute takes care of itself.
Every play here is real customer service - genuine gestures that give the buyer a reason to withdraw or postpone the dispute on their own. That buys you the days to ship and close it clean. Retention, never coercion.
Plays fired
- 01Proactive delay outreachStandby
- 02Gift + handwritten noteStandby
- 03Live tracking sharedStandby
- 04Expedited free reshipStandby
- 05Refund or store creditStandby
- 06VIP discount + priorityStandby
Proactive delay outreach
We reach the customer the moment a delay is detected - before the frustration ever hardens into a chargeback.
Apology gift + handwritten note
A physical gift and a handwritten apology letter for a delayed or undelivered package. Real goodwill, not a form email.
Live order & tracking status
Instant, real-time order and tracking status, so "where is it" never turns into "I never got it."
Expedited free reship
Send it again, faster, on the house - the cleanest way to answer a genuine missing-package claim.
Refund, partial or store credit
Partial or full refund plus store credit when fairness calls for it, keeping the customer whole and the relationship open.
Next-order discount + VIP handling
A discount on their next order and priority, VIP-level handling that turns the complaint into loyalty.
Real tracking, every carrier
When a marketplace or processor demands a tracking number to release funds, we cut a genuine label and sync a real, scannable code - any weight, size, ship or receive date, city, and zip.
TNTYunExpress[ LIVE NS FLOW ANALYST - 3-MINUTE PREVIEW ]
Throw a dispute at us. Watch it get handled.
Play the customer whose package never showed and watch Nova save it. Ask how we reach the buyer before the bank does. Or pitch us your store and she maps the defense out loud. It is a three-minute preview of the live NS FLOW analyst - real onboarding picks up the second the clock stops.
LIVE VOICE + VIDEO · 3-MIN PREVIEW · MIC PERMISSION REQUIRED
NOVA - NS FLOW AI ANALYST · ANSWERS LIVE, CAN MAKE MISTAKES · 3-MIN PREVIEW, THEN SIGN UP
Your data stays yours.
We built NS FLOW to see as little as possible - only what you connect, always encrypted, always fenced to your own account. No tenant's data, no order data, ever sits unencrypted.
Encrypted end to end
Everything travels over TLS and sits encrypted at rest with AES-256. In transit and on disk, your order and customer data is never in the clear.
Credentials we can't read
Your store and channel tokens are sealed with AES-256-GCM before they're ever stored - kept as ciphertext, not plaintext our team could read.
Walled off to your account
Your data is tenant-isolated. Your login only ever reaches your own orders, customers and disputes - never another store's, by design.
You decide what we see
We only ever touch the stores and channels you connect for the service - nothing more - and you can revoke that access at any time.
[ STORE-LONGEVITY GUARANTEE ]
We guarantee your store stays open
Not a promise to win fraudulent cases - a commitment to keep your merchant account healthy through legitimate mitigation, customer recovery, and retention. We hold your dispute ratio under threshold for the full term of your custom plan.
- Custom plan scoped on your onboarding call
- Guaranteed healthy-store term, set by the plan you choose
- Dispute ratio held under your processor's threshold
- Legitimate mitigation only - real outreach, real proof, no card-network games
[ ROI CALCULATOR ]
What 50% more runtime is worth
Every month your store stays open is another month of orders and rebills. We are built to extend your runtime by 50% - drag the sliders to see the revenue that unlocks.
Your store today
With NS FLOW
+4 months of runtime (50% longer)
Extra revenue unlocked
$192,000
over your store's extended lifetime - $384,000 becomes $576,000.
[ PLANS ]
Priced to keep you open
A flat monthly base by order volume, plus usage only when we act - $10 to negotiate a dispute, from $17 per disputed order. Plans are prepaid: top up a balance and we draw from it as we work. Every plan pays for itself the first chargeback we stop.
Try it for $1, 3 days
Tracking capped at 20 orders. A/B testing (preview only) and Checkout builder (preview only), so you can see the product before you commit to a plan.
Starter
New & solo stores
Up to 100 orders / mo monitored
- Built-in dispute alerts
- Automated Tracking Sync
- Unified CRM inbox
- Negotiation & auto-claim as usage ($10 / from $17)
- Email support
Pro
Scaling & high-volume stores
Up to 2,000 orders / mo
- Everything in Starter
- NS FLOW Checkout link included
- Auto-Claim representment included
- Done-for-you dispute negotiation
- Dedicated dispute analyst
- Store-longevity guarantee
Best
Established brands
Up to 10,000 orders / mo
- Everything in Pro
- Extended longevity guarantee
- White-glove customer recovery
- Monthly strategy calls
- Dedicated success manager
Custom
For 9-figure and enterprise subscription brands: custom guarantee term, custom negotiation & auto-claim rates, an embedded ops team, and an SLA. Scoped on your onboarding call.
[ GROWTH WITHOUT THE RISK ]
Grow revenue, not your dispute ratio
Survival is the floor, not the ceiling. Once your account is stable, we run strategies to increase sales and monthly subscription revenue while alerts, direct outreach, and per-charge tracking keep your ratio low as volume climbs. We have done this inside 9-figure e-commerce operations - we know the CRMs, the full flow, and how to keep customers happy at scale.
A real desk behind every store.
Not a dashboard you babysit. A 70-plus person team and an always-on AI that reach your customers the moment a delay is detected - so the dispute window never opens in the first place.
Reaches every customer, 24/7.
NS AI automatically reaches your customers across every channel the second a package slips - and answers back around the clock with a natural, slightly human delay so it never feels like a bot.
A dedicated pod that knows your store.
One small pod owns just 3-4 stores, so they know yours cold. Anything complex the AI hands to a real specialist who replies within 30 minutes - because every minute a customer waits is a minute they can file a dispute.
[ AGENCY AD ACCOUNTS ]
High-limit ad accounts, on rent
Defense keeps the store open - offense fills it. We rent out the same high-limit agency ad accounts the big media buyers run, on Facebook, TikTok, and Google, for a flat 5-7% of ad spend. No dead accounts, no low daily caps, no rebuilding pixels from zero.
Meta
Agency-tier Meta ad accounts with high spending limits and a trust level personal accounts never reach. Launch aggressive creative for subscription offers without watching a fresh account get flagged on day one.
Agency account rental5-7% of spend
TikTok
High-limit TikTok agency accounts built for scale. Spend hard on winning creatives the moment they hit, with fast top-ups instead of waiting on limit reviews.
Agency account rental5-7% of spend
Agency Google Ads accounts with high limits for search, Shopping, and YouTube. Stable infrastructure for the evergreen side of your funnel.
Agency account rental5-7% of spend
How rental works
Top up your balance, we connect the agency account to your pages and pixels, and you run your own campaigns. 5-7% of spend is the only fee - the rate is scoped on your onboarding call, and it drops as your spend scales.