Billing & Refunds

Pay As You Go has no monthly fee: YunExpress tracking costs $0.40 each and sea tracking is priced at $1.20 each when available. There is no membership, subscription, or monthly fee. Shipstar sea booking availability is shown in the tracking workspace.

Tracking usage is paid from your prepaid wallet. Wallet credit never expires. Sea bookings create a real Shipstar ocean shipment using the details you provide, with a tracking number supported by 17TRACK. The sea tracking fee covers the tracking number only; Shipstar freight charges are calculated from the shipment details and billed separately. Your selected plan and the amount shown before you confirm a purchase set the applicable charges.

Other services under an existing, separately agreed Plan may have subscription fees, usage fees, or agency ad account balances and spend fees. Those agreed terms continue to apply to those services.

Wallet credit and tracking prices are in USD. The available payment methods and any payment-currency conversion are shown at checkout. Wallet credit is added after payment is confirmed. A tracking request may reserve its maximum cost, with unused credit returned when the request completes or fails.

Tracking has no recurring charge. Top up when you need more credit. You only pay for the tracking numbers returned by a completed request.

New accounts receive $4 in free wallet credit after email verification, enough for 10 YunExpress tracking numbers. The welcome bonus is limited to one per email and network. No payment or claim is needed, and the signup credit is granted once per account. A confirmed $100 wallet deposit receives an additional $50, giving $150 in wallet credit.

For other services under a separately agreed Plan, fees are payable by the payment method on file on the agreed schedule. Invoices not auto-charged are due within 14 days. Undisputed amounts 14 or more days overdue may lead to suspension after notice, and we may set off unpaid fees against prepaid balances. Taxes are your responsibility, other than taxes on our income.

• Delivered usage is non-refundable - tracking results returned, outreach attempted, alerts delivered, representments filed, and labels purchased are consumed when performed;
• Subscription fees - refundable pro rata only if we materially reduce a paid module mid-cycle (see Terms § 02) or as required by law; otherwise cycles already started are not refunded;
• Unused ad balance - refundable on request, less platform spend already committed, spend fees earned, and any third-party processing costs; refunds return to the original payment method within 10 business days;
• Billing errors - anything we charged in error is refunded in full. Flag it within 60 days through our Telegram billing support.

If your Plan includes a dispute-ratio or healthy-store commitment and we miss it, the remedy is the service credit defined in your Plan, applied to future fees. Credits are not redeemable for cash, expire if the account is terminated for breach, and are the exclusive remedy for the missed commitment (see Terms § 09).

There is no tracking subscription to cancel. You can stop buying tracking numbers at any time and keep your remaining wallet credit. For account or billing help, use our Telegram billing support. Usage fees already incurred remain due.

For other services under a separately agreed Plan, cancellation takes effect at the end of the current billing cycle and access continues until then. Plans with a fixed committed term cancel at the end of that term unless the Plan says otherwise. Data export is available for 30 days after the effective cancellation date of those services.

If you believe a charge is wrong, contact us first - we resolve billing issues quickly. Filing a card dispute against NS FLOW fees without contacting us is grounds for suspension while it is investigated.

We may change pricing with at least 30 days’ notice to your account email; changes apply from your next billing cycle after the notice period. If you do not accept a price change, cancel before it takes effect. This policy is part of the Terms of Service.